Welcome to the system
A hold was placed on a book. The book was in the library. The book was taken off the shelf by a staff member and the hold was "trapped" in the computer, generating a hold slip which was then placed in the book. The book was placed on a shelf pending retrieval by the reference staff. The staff took the book off the shelf and placed it on a cart with other books, which were then wheeled over to the reference desk. The hold slip was pulled from the book, and the patron's name was written along the top, last name first. According to the slip, the patron would automatically be notified via e-mail that their hold was available. The slip was then dated and placed in the book so the patron's name was visible, and the book was placed back on the cart. The cart was wheeled back to the circulation desk, and the book was shelved according to the patron's last name among the other reserved books.

Meanwhile, our friendly overdues clerk (who wears many hats) received an e-mail bounceback. Oh noes! There's a problem with the e-mail generated to notify the patron that the book is available! She pulls the book off the shelf to further investigate and discovers:

The book is being held for our IT person's dog. The dog, who has a dummy record which is used for test scenarios. Apparently the IT person was checking out the hold overrides and forgot to take the hold back off Ranger's card. But seriously: no one noticed this earlier?? Especially when the contact phone number was 444-HOWL?? :P